Sales and payments

Payment links, checkout, subscriptions, refunds and access after purchase.

Cancel a subscription, refund or remove access - understand the differenceStopping future charges, refunding a payment and removing content access are different decisions. For example, a member may cancel while keeping access for the period already paid. First decide which outcome is intended.
How to choose where buyers go after paymentThe opening page guides buyers after confirmation. A course can lead directly to lessons, while a program can open a showcase with getting-started guidance. This destination is separate from the access permission granted by the purchase.
How to configure a payment link with accessA payment link combines a charge with the access delivered after confirmation. Both price and delivery need to be configured.
How to identify purchase emails and payment remindersA purchase can produce messages from both the platform and the gateway. To investigate repeated emails or unexpected reminders, start with subject, sender and time. This helps avoid changing the wrong template.
Recurring subscriptions blocked by tokenization - what to checkTokenization lets recurring billing use a reference to a card. In Cativa 2.0, recurring subscriptions require this capability to be enabled on the Asaas account. The platform checks the status; it is not a manual Cativa switch.
The customer paid but did not receive accessPayment, access delivery, and email are separate stages. Checking them in order helps locate where the process stopped.
The store is missing for a member - what to checkA store can be visible to an administrator but hidden from a member. For example, a badge-restricted store is unavailable to someone without the required access or with an expired badge.
Which payment methods the native checkout supportsNative checkout brings payment and access delivery together in the platform. Before promoting an offer, check which methods are enabled on the link and which depend on your Asaas account status.